dEPOSIT FEE
The money will cover to buy any needed materials to make the commission. This will also cover the time I will put in when I start working on your commission. The biggest reason for having a deposit fee is this gives me piece of mind in knowing that you are serious about commissioning.
A deposit fee is taken out of the initial price of the entire commission. For example: If the commission piece cost $250.00 then $50,00 would be the deposit fee, and you pay the rest ($200.00) once the piece is finished. Deposits are non refundable, mainly because the deposit are suppose to cover the time I spent working on the piece until completion.
APPROVAL PROCESS
To make sure you get everything you want for your commission, I have set up an approval process. This means I will walk you through your commission with approval. I will send you photos of the process once everything is approved I move on to the next step. This way you know EXACTLY what you are getting without all the guess work.
Shipping
Upon completion, all work is shipped immediately via USPS priority. Shipping typically takes 2-3 days. If you would like a quicker shipping time, please contact me prior to purchase to ensure your requests are met! I insure all original pieces for the full value of the artwork. To guarantee proper delivery, please make sure your address is correct before placing your order. I'm not responsible for delays due to customs.
ALTER FEE
An alter fee is a fee you pay for any alterations you want to make to a finish piece before shipping. You could request to alter the piece after proof has been sent TWICE for no charge, after the second alteration there will be a fee. The alter fees are normally low priced if the work is minimal but can be raised depending on the work.
returns
I intentionally package and ship each item in such a way that damages are prevented. If your artwork arrives damaged, please take a photograph of the damage immediately and send it to me via email at splconte@gmail.com. Because I seek 100% customer satisfaction, all requests are met prior to shipping. Unfortunately, once an order is placed and shipped the order cannot be canceled or refunded if it’s a commission piece.
